Frequently Asked Questions
Where is your office located?
Our address is 2950 Professional Place, Suite 100, Colorado Springs, CO 80904. Our office is in Kissing Camels Office Park, which is approximately 1 mile west of I-25 on the north side of Fillmore St. If you are traveling west on Fillmore, Professional Place is the first right turn after the Centennial and Fillmore intersection. If you are traveling east on Fillmore, turn left into Professional Place just after passing Coronado High School on your left.
Do you see children and adolescent patients?
Yes, we welcome patients of all ages for all services including medical and surgical services and hearing aid fittings.
What types of insurance do you accept?
Colorado Springs Ear Associates accepts Medicare, TRICARE and nearly all private insurances. However, every insurance plan is different so you should contact your insurance company prior to your appointment to confirm that we are a network provider. Colorado Springs Ear Associates is not a Medicaid provider.
Are you Out of Network for any insurances?
Colorado Springs Ear Associates is contracted with all of the major commercial insurance companies. However, many insurance companies now offer limited network plans and even though we are a network provider for virtually all of an insurer’s members, as a sub-specialty clinic we are occasionally excluded from limited network plans. We encourage all patients to contact their insurer to confirm that we are a network provider for their plan. If you do have a limited network plan and Dr. Hegarty is out-of-network, contact your insurer and/or PCP to request an authorization to see him. Since Colorado Springs Ear Associates is the only practice offering certain services in southern Colorado many insurers will authorize and cover the costs of out-of-network visits. However, you must obtain the authorization before your first visit. As of 2018, Colorado Springs Ear Associates is out-of network for the following plans:
- Bright Health
- Centura Value Plan
- AARP Pueblo Proprietary Direct Plan
- UHC Community Plan
- UHC Dual Complete HMO SNP
- Anthem MediBlue Dual Advantage HMO SNP
Will my insurance pay for hearing aids?
Many insurance plans provide coverage for hearing aids, and state law requires insurance coverage for children under 18. Medicare Part B does not pay for hearing aids but some Medicare supplement and replacement plans do provide hearing aid coverage. At Colorado Springs Ear Associates, we will determine if you have a hearing aid benefit and submit your claim.
How long will my appointment with Dr. Hegarty take?
A new patient appointment with Dr. Hegarty will require 60-90 minutes. This includes a hearing test, your visit with Dr. Hegarty, and the time required to complete new patient forms. If you would like to shorten your appointment time please download and complete your new patient forms prior to your visit and bring them with you to your appointment.
A follow-up appointment with a hearing will require 30-45 minutes.
Appointments without a hearing test will be about 15 minutes shorter.
How much will it cost to see Dr. Hegarty?
If you plan to use insurance for your visit with Dr. Hegarty, we will not know how much it will cost you until after your insurance claim is processed. Your insurance company determines the amount Dr. Hegarty is paid for his services and how much of that balance, if any, you are required to pay. Your insurance company may be able to provide you with information on physician office visits. However, the amount that Dr. Hegarty bills your insurance will depend on your individual needs and cannot be precisely determined prior to your visit.
If you would like to privately pay for an office visit or procedure, please call our office for more information.
How should I prepare for my balance testing appointment?
You should not eat, smoke or consume caffeine within 8 hours of your VNG balance test, and we recommend that you do not wear any make-up. You should not be taking the following types of medications prior to your test: vestibular (dizziness) suppressants such as meclizine, antihistamines, pain relievers, and antidepressant, anti-anxiety or sedative medication which you have been using for less than 8 weeks. Do not stop taking any prescription medication without consulting the physician who prescribed it for you.
How early do I have to arrive for my appointment?
Please plan to arrive 20-30 before your new patient appointment to complete the required paperwork. You may also download and complete your new patient forms prior to your visit and bring them with you, in which case you will need to arrive five minutes before your appointment to complete the check-in process.
What type of copay do you collect?
If your insurance card has multiple copay types we will always collect the Specialist or Level 2 copay. We collect copays when you check in for your appointment.
Certain Anthem BCBS plans, such as FEPBlue, have copays that are not indicated on the card. We will ask you to pay your copay before your visit if you have one of these plans.
I have TRICARE, do I need a referral for a visit?
If you have TRICARE Prime, you must have an authorization from TRICARE to see Dr. Hegarty. Our office will call you to schedule your visit once we receive your authorization number. An existing referral for another physician is not transferable to Dr. Hegarty.
If you have TRICARE Standard or TRICARE for Life, you do not need a referral or authorization to see Dr. Hegarty.
If you have TRICARE Prime and are non-active duty you can use the Point of Service option to see Dr. Hegarty without a referral. Dr. Hegarty accepts assignment for TRICARE services.
Can you program a hearing aid I purchased online?
Yes, we can program almost any type of programmable hearing aid. Please Request An Appointment with our Audiology Department.
I would like to self-pay for my visit, what payment options do you offer?
We accept all major credit cards, personal checks with photo ID, cash and CareCredit. Please note that payment in full will be collected when you check in for your appointment.
I have Medicare but I also have a Health First Colorado/Medicaid plan as secondary coverage. Can I still see Dr. Hegarty even though he is a non-participating provider?
Yes, if you have Medicare as your primary coverage and a Medicaid plan as secondary or tertiary coverage you are able to receive care at Colorado Springs Ear Associates.
I have private insurance but I also have a Health First Colorado/Medicaid plan as secondary coverage. Can I still see Dr. Hegarty even though he is a non-participating provider?
Yes, if you have private insurance or Medicare as your primary coverage and a Medicaid plan as secondary or tertiary coverage you are able to receive care at Colorado Springs Ear Associates.
If your Medicaid plan is secondary to private insurance, we will collect your primary insurance copay when you check in for your appointment. You will also be billed for any deductible balance that is not covered by your primary insurance. The state of Colorado requires that you sign a waiver that states that you know that Colorado Springs Ear Associates is not a Health First Colorado/Medicaid provider and that you will be billed for copays and/or deductibles that are not covered by your primary insurance.
Can you repair my Beltone hearing aids?
We may be able to repair your Beltone hearing aids. Please Contact our Audiologists with your request.
How much will my surgery cost?
Your insurance company can provide you with an approximate quote for the amount of a surgical procedure you will be responsible for paying. We encourage you to contact your insurer so you are aware of the fees that will be applied to your deductible and coinsurance. Please contact our office if you require assistance.
If you would like to privately pay for a surgical procedure, please call our office for more information.
Do you close for any holidays?
Yes, we do close our office for most major holidays. We keep our Google and Yelp business listings updated with our holiday office closures, please refer to them if you are wondering if we are closed on a particular day.